Time Warner Tweets
My home Internet was down upon coming home from work today.
Long story short—It was fixed in an hour or so.
During the blackout, I used my iPhone to communicate with the outside world. I posted a couple of tweets to Twitter about my Road Runner connection being down. I was so frustrated! I know that TWC has a network status page, but I couldn’t find it on their overly-complex site while browsing with Safari on my iPhone.
Anyway, Twitter user “TWCableHelp” replied to me in a message and asked what was wrong with my connection. I was a bit taken aback. I should say that by the time I read their reply tweet, my Road Runner was working again anyway. So I, in turn, replied that it had been down but was now fixed and “hooray.” Surprisingly, they replied again and said that they were happy. Hmmm. I’m impressed that a bloated, mammoth company like Time Warner would have a tweeting arm to engage end users. Interesting. Hmmm some more, even.
