It has been 12 days since I wrote part 1.
I am so angry! I still have not received the Windows disc in the mail that I was promised, but they charged me shipping for it.
It has been almost two weeks since I communicated with the support rep. Tonight I started another online chat to chew them out, and guess what. I found out that they haven’t even mailed it! Its status is listed as “under review.” I bitched at the support tech. He said that since Windows 8 is so new, it is taking longer than normal to get the discs in the mail. I am pissed. I told him that if my disc isn’t put in the mail I will call them back and demand a refund. I was not nice to him. I have had it with this.
So far this whole debacle has been a waste of time, money, and effort.